Effective date: September 27, 2025
Introduction
ClickoMart (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or purchase from clickomart.pk.
Scope
This policy applies to information collected via our website, mobile apps, customer service channels, and when you interact with us offline (for example, by phone). It applies to users in Pakistan and internationally; where local law requires additional protections, we will comply.
Information we collect
A. Information you provide includes name, email, billing & shipping address, phone number, payment information (handled by payment processors), order history, customer support communications, reviews, and any content you post.
B. Information we collect automatically includes IP address, device/browser, pages viewed, referral source, cookies, geolocation (if permitted), and analytics data.
How we use your information
We use personal data to create/manage your account, process orders, provide customer support, process payments, send transactional messages, send marketing (with consent), improve services, comply with law, and enforce our Terms.
Lawful basis & consent
We rely on consent, performance of a contract, legal obligations, and legitimate interests (fraud prevention, service improvement). We will update this if Pakistan’s Personal Data Protection laws come into force.
Cookies & tracking technologies
We use cookies, beacons, SDKs and similar technologies for site operation, analytics, and advertising. You can manage or disable cookies in your browser but some functionality may be affected.
Sharing & disclosure
We may share data with service providers (payment, hosting, logistics, analytics), vendors, law enforcement (if required), or potential buyers in a merger/sale. All third parties must maintain confidentiality and security.
Cross-border transfers
We may transfer and store data on servers in Pakistan and abroad. Appropriate safeguards will be used for international transfers.
Data security
We use reasonable technical, administrative, and physical safeguards (encryption, access controls, reviews). No system is 100% secure — please protect your login details.
Data retention
We retain personal data only as long as needed to fulfill purposes, meet legal obligations, resolve disputes, and enforce agreements.
Your rights
Depending on law, you may have rights to access, correct, export, restrict, object, or request deletion of your data. To exercise, contact us — we will verify your identity before responding.
Children
Our services are not directed to children under 13 (or higher local age). We do not knowingly collect such data. If you believe we have, contact us to remove it.
Third-party sites & links
Our site may link to external sites. This policy does not apply to those sites; please review their privacy policies.
Complaints & supervisory authority
Contact us first with privacy concerns. Where applicable you may also lodge a complaint with the data protection authority in Pakistan.
Changes to this policy
We may update this policy to reflect practice or legal changes. Significant updates will be announced on our site.
Contact information
Data Protection Officer / Privacy Team
ClickoMart (clickomart.pk)
Email: customercare@clickomart.pk
Address: Shop 1, Ali Pura, Behind Grand Palace Marquee, Samundari Road Faisalabad
Phone: +92-324-7888773
Last updated: September 27, 2025