Last updated: 8 November 2026.
At ClickoMart, an online store based in Faisalabad, Pakistan, we check every order carefully before dispatch. Please read this policy before placing an order, as it explains when a return or refund is available.
No Change-of-Mind Returns
We do not accept returns or refunds simply because a customer has changed their mind. This includes orders placed by mistake, orders where the wrong size, colour or item was selected, and orders cancelled after dispatch. Please check the product details carefully before you order, and contact us if you are unsure about anything.
Defective, Damaged or Missing Items
If your order arrives defective or damaged, or if an item is missing from your parcel, we will put it right. Please contact us as soon as possible after delivery, and no later than 3 days after receiving your order, so we can help you quickly.
Unboxing Video Proof
To make a claim for a defective, damaged or missing item, you must record a clear unboxing video, filmed without any cuts or pauses, from the moment you open the sealed parcel until the item is shown. Claims made without an unboxing video cannot be accepted, as we cannot verify the condition of the item on arrival.
How to Make a Claim
- Contact us by email at Clickomart.pk@gmail.com or by phone on +92 324 7888773.
- Include your order number, your name, and a description of the problem.
- Send your unboxing video, along with clear photos of the item and its packaging.
Please do not return any item to us until we have reviewed your claim and given you instructions.
Replacement or Refund
Once we have reviewed your claim and the video evidence, we will offer you a replacement of the same item, or a refund to your original payment method if a replacement is not available. Delivery charges are not refundable.
Contact Us
- Email: Clickomart.pk@gmail.com
- Phone: +92 324 7888773
- Address: Faisalabad, Pakistan